Consumer Information Guide


Disputes

The University has a responsibility to protect the rights of students and ensure compliance with its nondiscrimination financial policy by providing processes for those wanting to appeal certain financial charges or to file a finance-related dispute against the University. All finance-related appeals and/or disputes must be submitted in writing to the University.

All student requests for finance-related policy exceptions or disputes must be submitted through a student advisor within 6 weeks from the disputed charge date. Requests submitted after 6 weeks will be denied. The request must include all relevant documents or statements of support. The Finance Office will review the student’s submission as well as any other relevant information and render a written decision within 2 weeks from receipt of the request.

 

Appeals of the Finance Office decisions may be submitted to the Office of Dispute Management online at http://west.edu/contact-us or, in writing, to the following address:

Office of Dispute Management

4025 S. Riverpoint Parkway

Mailstop CF--SX01

Phoenix, AZ 85040

(602) 557-3391

 

The submission must include all relevant documentation and statements of support. In all cases of financial dispute, if issues cannot be resolved through the University’s procedures, students may file a complaint with the state in which the student resides.